Owned, not brokered
All three facilities are operated by our own bilingual team. No middleman markup, no "sorry, that's the warehouse's policy" — we set the SLA and we answer for it.
We are not a marketplace for warehouses — we own ours. Los Angeles, Atlanta and Calgary, staffed by our own bilingual team, one partner from your factory in China to your customer's door in the US.
No minimum volume · No setup fee · Rates published, not quoted behind a call
Because we also move your freight, your inventory never sits waiting for a truck that nobody booked. One company is accountable from the factory floor to the last mile.
All three facilities are operated by our own bilingual team. No middleman markup, no "sorry, that's the warehouse's policy" — we set the SLA and we answer for it.
NVOCC-licensed ocean and air freight from China feeds directly into our own US warehouses. One invoice, one contact, no handoff gaps between forwarder and 3PL.
Receiving, storage, pick & pack, returns — all published on our pricing page. You can model your landed cost per order in ten minutes, without a sales call.
Split inventory by coast to cut transit time and import costs, or start with one location and expand as you grow.
Our flagship facility — West Coast import gateway, closest to the Ports of LA/Long Beach.
East Coast hub covering the dense Southeast and Northeast corridors with 1–3 day ground coverage.
Temperature-controlled Canadian facility — serves Canada without cross-border customs friction on every order.
Most brands are live within two weeks of the first container arriving.
Send goods to our Shenzhen consolidation point and we handle export, ocean or air freight, US customs clearance and delivery into our own warehouse. Already have a forwarder? Book directly into LA, Atlanta or Calgary.
Every carton is counted, condition-checked and put away with a photo record. Inventory is matched against your ASN or packing list, and discrepancies are reported the same day.
Connect your store and orders sync in. We pick, pack, insert your branded materials, and hand off to the carrier — typically within 24 hours, 48 at peak.
We receive customer returns, inspect and grade them, then restock, re-label for FBA, or dispose — with a photo and disposition record for every unit.
Per-order fulfillment with your own packaging, inserts and gift notes. Multi-box orders, kitting and subscriptions supported.
FNSKU labeling, poly bagging, bubble wrap, expiration labeling and shipment plans — built to Amazon's current requirement set.
Inspection, grading, photo documentation and disposition. Restock sellable units, refurbish, or prep them back into FBA.
As an NVOCC-licensed forwarder we book directly with carriers — FCL, LCL, matson-style expedited, and air express into our own docks.
Multi-SKU bundles, subscription boxes, gift sets and point-of-sale displays assembled and sealed in-house.
Oversized and non-standard freight, temperature-controlled storage in Calgary, and dangerous goods classes 2–9 handled by our licensed team.
You should be able to model your per-order cost before you ever talk to us. Here is what a typical DTC order looks like.
| Item | Rate |
|---|---|
| Pick & pack, first 2 units | $2.50 / order |
| Each additional unit | $0.45 / unit |
| Storage | $0.65 / cu ft / mo |
| Receiving | $2.50 / carton |
| Returns processing | $3.00 / unit |
| Typical 2-unit order, all-in | ≈ $3.40 + postage |
Orders flow in, tracking flows back. No manual CSV uploads unless you want them.
Direct app connection — inventory, orders and tracking in both directions.
Plugin or API connection for WordPress-based stores.
FBM order sync plus FBA prep and inbound handoff.
API, SFTP or manual order files for any other channel.
No. There is no minimum monthly order count and no setup fee. Storage is billed monthly on actual pallet positions held, and pick & pack is billed per order — so a brand shipping 50 orders a month pays like a brand shipping 50 orders a month.
Yes. You can book your own freight into any of our three facilities, or use our NVOCC-licensed forwarding service from China. Most brands start by sending a first container through us so that export, customs and warehouse receiving are one contract.
Orders received before the daily cut-off are picked and dispatched within 24 hours, and within 48 hours during peak season. Same-day dispatch is available on request for an additional handling fee.
Returns arrive at the same warehouse that shipped them. We open, inspect and photograph each unit, grade it, and then restock, refurbish, re-label for FBA, or dispose according to your instructions. You get a disposition record for every unit.
We ship with all major US and Canadian carriers, on your account or ours. Using your own negotiated rates is fully supported — we simply bill handling and materials.
Yes, classes 2–9, handled by our licensed team with IMDG and IATA documentation. Dangerous goods cannot be stored in every facility, so tell us early and we will confirm the right location before you ship.
Send your SKU count, monthly order volume and target launch date — we'll come back with a costed plan.